OSIS Insights


Calculating Your Clean Claim Rate in Your Revenue Cycle

Posted by Makenna Winslow on May 31, 2023 9:41:00 AM

Ensuring a healthy Revenue Cycle requires maintaining a high rate of clean claims. In this second installment of our mini-blog series overviewing Key Performance Indicators (KPIs) of the Revenue Cycle, we will discuss how to calculate your health center's clean claim rate.

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Topics: Revenue Cycle Management

Tackling Duplicate Medical Records in NextGen

Posted by Guest Bloggers: Sarah Cordell & Valerie Lux on Apr 26, 2023 12:32:04 PM

What's the Big Deal? 

Duplicate medical records can produce a large impact beyond the day-to-day frustration of end users struggling to identify the correct chart to utilize while documenting within a patient chart. These examples include but are not limited to compromising patient safety (ie: medications/allergies), creating unnecessary gaps in care, discrepancies in medical information available to the patient on their own patient portal, inaccurate patient statements/balances, challenges in detailed population health management review/ data analysis, and reimbursement.

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Topics: EPM, FQHC, Duplicate Medical Records

A Day in the Life of an OSIS NextGen EHR Subject Matter Expert

Posted by Makenna Winslow on Apr 13, 2023 12:08:51 PM

At OSIS, we have many different roles that support Community Health Centers (CHCs) around the country. Our new Day in the Life blog series is here to help you understand the ins and outs of our team and how we support the Members of the OSIS Network. This month we interviewed Brandon, a NextGen EHR Specialist II.  Let’s take a closer look at the daily routine of an OSIS NextGen EHR Subject Matter Expert (SME) and explore the challenges and rewards of this exciting role:

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Topics: EHR, NextGen EHR

Calculating Key Performance Indicators in Your Revenue Cycle

Posted by Makenna Winslow on Apr 13, 2023 9:38:54 AM

Is your health center's Accounts Receivable lower than 50 days? Does your billing department have the expertise to identify potential billing issues? If the answers to these questions are no, your Revenue Cycle may need some help. The Revenue Cycle is a vital part of a health center’s inner workings. In this new mini-blog series, we will discuss some Key Performance Indicators (KPIs) that can identify trends, recognize potential issues, and evaluate the effectiveness of your revenue cycle department. In this post, we will look at Days in Accounts Receivable (A/R) and the Percent of A/R over 90 Days in Nextgen Practice Management 

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Topics: Revenue Cycle Management

OSIS NextGen Quick Tips — March 10th NextGen Critical Issues

Posted by Nicole Miller on Mar 23, 2023 4:28:01 PM

OSIS NextGen Quick Tips provide insight for Community Health Centers that leverage the NextGen® Healthcare enterprise. With up to two Sound Bites each month, we'll cover topics important to you, including EHR, EPM, EDR, Behavioral Health, PCMH, and more. These quick tips are free and offer an 'out of the box' resource to help make your NextGen Investment as highly functional as possible. Click More to listen to the next OSIS Quick Tip.

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Topics: Community Health Center, FQHC, NextGen Optimization, OSIS NextGen Quick Tips

Back to the Basics - Quality Measure Data Validation

Posted by Nicole Miller on Dec 14, 2022 3:40:19 PM

At OSIS, we are kicking off the Health Center Program Uniform Data System (UDS) reporting season with Members around our Network. As we’re preparing for crunch time, whether a seasoned veteran or it’s the first time reporting, quality measure data validation can become quite chaotic for all. In this post and in a recent OSIS Webinar Series: Quality Measure Data Validation 101, we go back to the basics of quality measure data validation to help keep your health center on track for 2022 reporting. “Going back to the basics is the simplest way to find calm in the chaos.” Author Unknown 

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Topics: EHR, FQHC, UDS Reporting

Increase Efficiency with Clinical Reconciliation - Beginner FAQs

Posted by Nicole Miller on Dec 13, 2022 4:45:06 PM

Is your health center looking for ways to improve efficiency, save time, and reduce medication and entry errors? If so, read further as we will define Clinical Reconciliation, discuss why we recommend it, and explain where and how to access it in the NextGen Healthcare EHR application. Recently, Amanda Cox, an OSIS NextGen EHR Specialist, RMA, CEHRS, led the OSIS Webinar Series: Tips and Tricks to Easier Clinical Reconciliation for OSIS' network of health centers in hopes of reducing medication errors and increase efficiency. Below, we take a look at some FAQs to get started with your NextGen Clinical Reconciliation.

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Topics: Community Health Center

'Tis the Season of Falling for Scams

Posted by Nicole Miller on Oct 24, 2022 3:59:41 PM
As the seasons change, so must our actions in raising cybersecurity awareness internally and externally as an organization. The leaves are changing colors, the temperature is getting colder, and the holiday season is right around the corner. Wrapping up October and Cyber Security Awareness Month and the year’s campaign theme - “See Yourself in Cyber” - at OSIS, we are sharing the message that while cybersecurity may seem like a complex subject, it is really all about people. It is essential to emphasize the role each individual plays in online safety, and stress the importance of taking proactive steps to enhance cybersecurity at home and in the workplace. Moving into the holiday season, this article will highlight new scams to avoid falling for and how users of all ages can stay safe on the internet by practicing good cyber hygiene.

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Topics: Community Health Center, Cybersecurity

Insights and Considerations for MAT and UDS Reporting

Posted by Nicole Miller on Oct 21, 2022 3:56:15 PM
Capturing Substance Use Disorder (SUD) Services for quality reporting, such as annual Uniform Data System (UDS) submission or Service Area Competition (SAC), can be tricky. Since Medication Assisted Treatment (MAT) may be provided by a variety of provider types, clearly outlining these within the electronic health record (EHR) is essential for accurate data capture and reporting. This article can guide practices in the configuration of providers within their electronic health records to ensure reporting requirements for MAT services are captured and reported accurately. Though UDS is the primary program discussed, the information provided within this article will be beneficial for various other quality programs where MAT services must be reported.

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Topics: Community Health Center, NextGen Optimization, UDS Reporting

Managing Unmatched Prescription Refills in NextGen EHR

When refill requests are sent from the pharmacy but do not match the system, they are placed in a queue that must be managed by the practice. This blog will review what makes a refill request unmatched, how to make the match in the Unmatched Refills module, and answers to frequently submitted questions. 

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Topics: Community Health Center, NextGen Optimization, Unmatched Refills